Product information

Where are utopia designs from?

Most utopia garments are exclusive in-house designs. They are only available within our stores and on our online platform. Utopia also imports a small range of indie designs from other labels to complement the utopia range. These items will be labeled with ‘imported’ on the description in the product page. 

Why are the batik pieces one-off?

Batik fabrics are usually only 2m long and are not mass printed. Thus, once the fabric is used up, we are unable to duplicate a second piece. Customers may message us via the live chat function with the size they are keen on, and we will photo the pieces available before purchasing from us. The chosen items will be reserved for 30 minutes till payment is made. 

Does Utopia provide customization and tailoring services?

As utopia’s products are manufactured overseas, we are unable to provide customization services for our customers. However, with export orders of a minimum quantity, we are able to customize variations of our products to cater to the market demand. Email us to enquire. 

Does Utopia provide alteration services?

At utopia, you need not fit the dress; instead, the focus is how the dress should fit you. Understanding that every body is different, we provide alteration services to address the customer’s concern and make professional recommendations to perfect the fit.

Alteration services are only for utopia products. Measurements are made in-store and service fees of $4 - $20 apply. Dependent on type, there is an estimated wait of 10 days for collection.

Utopia also offers repair work services for your used utopia garments. Charges are dependent on the damage. 

Will my clothes shrink?

In general, the materials we use do not shrink. Most of the materials have been pre-washed. However, to increase the lifespan of your garments, it is best to avoid machine spin-dry and hot water treatment. Do note that some stretch materials will expand slightly if machine treated and cotton may shrink when used with a dryer.  

How do I know which size to get?

To find out your personal measurements, simply follow the guidelines below to get your utopia store size.

Bust

Measure around the fullest part of your bust. Keep the measuring tape aligned as you measure.

Natural Waist

Measure around the slimmest part of your torso with two fingers in between the tape & your body. The tape should fit comfortably around your body.

Drop Waist

Measure at 1 ½” below your natural waist using the same method for measuring your natural waist.

Hips

Stand with your feet slightly apart & measure around the fullest part of your hips. The tape should fit comfortably around your body.

Due to the different kind of cuts and fabrics available in our store, do note the description on the product page closely for our recommendations if you should size up, size down or if item is true to size.